**** FUNERAL POLICY

hello Peter

I have a problem with affinity funeral. my grandmother had a policy with them, and she passed on on the 5th of January 2021, we submitted all the documents and they said we must wait 48 hours for the response, they were quite for three days and we contacted them only for them to tell us that they put our on hold because there was missing information on the BI form. we requested for that information from the hospital and we were given, yesterday (26/01/2021) when we called they daid the money will be paid by the end of the day and it was not paid. we are in debt because of the funeral and they are holding back our grannys money. THEY ARE A ****.