Poor service from affinity insurance (car)

I was involved in a car accident on the 1st of March 2021, their service its so poor they dont communicate,most the time iam the one phoning them. you wont believe that even now my car hasnot yet been approved to be fixed..i have submitted all required documents in time.... Everytime when i call they are telling me about management that need to approve, as we speak today they told me that they are waiting for authorization, i must give them another 2 days...i hope no one gets trapped or treated the way affinity treats me.