Poor service and no communication/feedback on claim logged

I was involved in an accident on the 3rd of October and claim was logged on the 4th of October.

The claim consultant who logged my claim was and still is Chrissie Wasserman who has never called me to update me on my claim but rather be rude when questioning her about my claim (mind you, I am the one that has to continuously call or email for updates on my claim). She would also advise me if i am not happy, her manager Brandon Olinger can assist me, but I have yet to get a call from him explaining why things take forever to get feedback.

Later on, the month of I was advised the claim is on hold because I need to send them the accident report. When i asked for them to quote where on my policy its stated i need to get the accident report for them to approve or work on my claim, i was ignored and till date i haven't received anything that stipulate i need to go to JMPD/SAPS and pay R403 to give them as my insurance for the claim to be worked on. i paid it and gave it to them only to be advised that the claim will be sent to a "Validator" who will call me back after validating the claim. This was on the 31st of October 2024 and till date i am waiting for a call from the "validator".

Yesterday 12/11/2024 i sent them another email to get an update and today i was advised they are waiting for me to send them September statement (again, if i dont ask, no one says anything). i sent the statement and asked whats the next step with my claim and got no response. i guess i will know something in 2 weeks' time or a month later.

i have been doing all they want me to do but i dont get the same from their side with feedback. This is the worse insurance company and i think what makes it worse is its my first claim in 3 years plus with no unpaid debit order.

i would never recommend it to anymore and would suggest to anyone out there not to use them because of the poor communication and requirements always change from the initial requirements when the claim was initiated.