Poor service and conned out of funds due to us.

The most terrible, pathetic, disgusting service received from these people. From one staff member to another different rules apply. Claims Manager Debbie Black rude as ever and made our claim experience most unpleasant. We were unfairly penalised for things and only received half our insured value paid out. Had to escalate this matter to an independent person for them to intervene on our behalf. Please stay away from Affinity, if you are insured with them move your insurance cover.