PAY ME MY MONEY

Am writing this letter to voice my frustration in regarding to my claim, I was involve in an accident last year 02 Feb 2014. I called the affinity to advise of the accident, I called and spoke to Thabo from AAA CLAIMS to ask how long do I have to submit this documents I was told there was NO TIME FRAME. This was repeated to THREE TIMES in a call recording that Debbie Black listen to,to support my statement. I am now being told that my claim is rejected based on the fact that I didn't't submit my documents in time. When I was told by one of your agents THABO that THERE IS NO TIME Frame, feel this is not fair to reject my claim based on that, when it was your agent THABO who confirmed that there is no time frame. CAN I PLEASE PLEASE ASK THAT YOU LOOK INTO THIS MATTER AND REVERT TO ME AS SOON AS POSSIBLE.