Not upfront or truthful

We continuously ask for our policy to be corrected but it keeps coming back with errors and each time we query they exclude more and more benefits. Says as we have now gone into the senior category our benefits are falling away. Beneficiary was wrong on policy and when we asked for it to be changed we were told that sorry they made a mistake that there is in fact no funeral cover as we are now in senior group so it has Fallen away. Each day we are told sorry the contract is wrong as they made a mistake. Then best of all there is no policy documents outlining cover. They just have a general brochure. There is definitely a problem here for sure. Something is very fishy Gary Charnley