no documentation, e-mail whatsoever recieved!

Last year April assisted by the salesman, I took out insurance through One-call with King Price. In November they phoned me and asked if I wanted to move to a different insurance, I told them I would let them know if I wanted to move, but then they moved me anyway without consulting me! I never received any documentation or e-mail from King Price or One-Call whatsoever! Then I saw on my bank statements the new insurance name is Affinity, having not received any documentation from either again, I looked for their number on the internet but the phone number didn't even rang, but the debit order went through every month! Then on the 6th of March 2015 my vehicle was in an accident, driven by my father, helping me to go and fetch a truck. After a long struggle I finally got hold of them through King Price! All the documents where submitted that they asked for, and they send out an assesor, and let me know that the vehicle was a write off, then they send out an indepented company to assess the accident and get an affidavit from the driver. Only on the 2nd of April 2015, after I phoned them, they let me know that they would not pay out because of my fathers age, which they knew since