Horrible service

Hi,<br> <br> My name is Khulekani Ngcobo and I just wanna say that it's been a nightmare dealing dealing with Affinity regarding the claim. I met with an accident on 14 March 2016 and submitted a claim on 15 March 2016. Till this day nothing has been finalized, it's been over a month now and they say they are still requesting documents from the bank. When I asked what documents are outstanding they told me a settlement letter, I phoned the bank immediately after I spoke with a lady named Candice Storm from Affinity and guess what, it only took less than 5 minutes for a bank to send me the letter and then I forwarded it to Candice so that the claim process will proceed. Now she's telling me that she's waiting for a copy of a car registration from a bank and it's been a week now. Please bare in mind that this whole time I'm the one who keeps phoning to find out about the process status. I get no feedback at all from them. On the 26 April 2016 will be the second time me paying for a car I don't own anymore because of the slowness of this process. I got three other family members insured with them and they will pull out soon.