Horrible and ***** scheme

<p>My sister a has a policy Affinity, though their brochure look clean the scheme is full of ****. On the day of her incident it took 4 hours for their claims department to recognize her and authorize towing. That all happened during office hours on a Monday, I don't want to imagine if it was at night. Now she is struggling with the claim. Affinity refuses to send a formal communication on the status of the claim. When we request to speak to a manager they refuse. They always give one a turnaround time but never meet it. She had a courtesy car option on her cover yet they refuse to hire a car for her. They say the panelbeater must first receive spares for her car. This is more than a month after a claim was lodged. Affinity does not know what they are doing. It sounds like a family scheme that cheats people their premiums. They don't know what is customer care and they literally don't care. Their license should be revoked and they must go back to wherever they came from. I doubt they even have a response team for complaints. Be warned!</p>