Extremely bad Servive

Ref no: Ref no: AFFB497903/1 I was involved in a car accident on the 20th August 2018 after 17:00. I reported the case on the 21 August and submitted all required documents the same day. Thembi confirmed that she received all the documents on the 22 August 2018. On the 22 August Affinity Insurance send their third party "Angel" to tour my car. I was so disappointed because my car was parked in that guy's personal residence for two weeks. Is after that two weeks where the car was toured to their work shop.

I kept on calling Thembi unfortunately i was not assisted until one day when my brother called and he insisted to speak to a Manager(Christo Mare). I was then given a courtesy car on the 14 September and returned it back yesterday since 30 days has elapsed. It has been almost two months my car has not been fixed. I called yesterday and i've been told that they are still waiting for parts. I've spent more than R2 000 calling Affinity insurance and they third party.

This year May i went to a knee replacement surgery in Pretoria, i'm still going for check ups and I'm still using walking steak. Since I'm without a car I've to use a public transport due to Affinity Insurance failing to fix my car. Pretoria is 146 KM away from me and I'm 65 years old. Why should you abuse me, I've used many different insurances I've never been treated like this my entire life.

I will be glad if my car will be fixed and returned to me in less than 72 hrs. My life is stuck, your bad service is affecting my healing process, I'm hiring cars when i want to town for grocery and other stuff

Yours Faithfull Mrs Wisani IT Cell: ********** 317