DONT DO IT

It started with the worst claims on boarding experience i have ever had, the level experience was a email with the call center agents questions sent to me to answer. I promptly supp**** all the requirements on the 12th of August 2021 to have my claim approved. My claim was eventually registered on the 17th of August 2021, The claim was approved for payment on the 31st of August and finalised. A month later i do not have the payment, i call the call center to inquire as to why i have not been paid and I just get left on hold and even left with the telephone on the desk with people speaking in the background. I have called the Claims / Legal and Finance teams and the experience is 100% the same. NOTHING