Do not use Affinity Insurers!!!!

I am still awaiting on my claim to be processed regarding my accident in which someone reversed into me. My car needs to go in for repairs. I have been dealing with a consultant by the name of Charlene in the claims department. There is almost 0 customer service!!! I have never come across such bad service from an unsure before! Despite me sending all my documents, she tells me she didn't receive it. I have been personally emailing her and no response. I had to Google their number and call her. So much of my airtime has been wasted. I threatened to review this on hellopeter and still no response. I requested that a manager or supervisor call me,nothing! There is a reason why Affinity is one of the cheaper insurers. Cheap equals no customer service. I am absolutely appalled by this. And not once did this woman apologize for the slow or even non existent service. I am at my wits now! Pathetic service