Delayed - closing of insurance claim

<p>I have been waiting for my claim to be closed for over three months. My car was hijacked and recovered in January 2017. I am still waiting for the claim to be closed. It is now April. </p> <p> </p> <p>I pay high monthly premiums and the service I received was not up to standard. I constantly had to follow up myself on the status of my claim. Suppliers such as Assessor's and towing companies called me directly for more info despite giving all the necessary documentation to the Affinity. I pay a monthly premium for the insurance company to handle this however I had to follow up out of concern that nothing will proceed without my help and constant calling. </p> <p> </p> <p>Up until now my claim is still being assessed despite asking them to please treat as urgent and to get back to me with an explanation. No manger or anyone senior has bothered to come back to me to tell me exactly why my claim is delayed. I call everyday with no resolve. </p> <p>Shocking service as I have made enquirers with other insures and it does not take 3 months for a claim of this nature to close. </p>