delayed car repairs

<p>i was involved in a car accident on the 3rd June and my car was towed from the accident scene by the service provider appointed by affinity insurance. my claim was concluded on the 9th June and my car taken for repairs and they told me it will take about 12 days for it to be done. after that i never heard from my insurance provider or repairer again until i emailed Rosemary, the lady who is handling my claim to ask about the progress of repairs to my car. she told me i should contact the repairer myself and i did as advised. the guy i spoke to over the phone from Andres panel and paint cc told me they were busy painting the car and it took longer than twelve days beacuse there was a part that they couldnt find at first but they have since found it and the car is fixed and it should be ready by Wednesday the 29th June because i called on a Monday the 27th June. when i called on Wednesday i was told the paint will dry by Monday the 4th, i have been calling since Monday and no one is willing to assist me. rosemary from claims keep on saying she will come back to me but nothing. i am fustrated beacuse now on Friday my 30 days with the courtesy car will lapse and i must take the car back and i will not have transport and the day i took insurance i hoped they will support me through difficult times but i have received nothing but grief.</p>