complaint

sales consultant sold a funeral plan to my grandmother and said she will think about it the the consultant joined the funeral plan for her , funeral plan was cancelled last year as AFFINITY was deducting on her sassa pension card.

She opened a Nedbank account and still the affinity is deducted and she is demanding that she must get her money back. How can you deduct a sassa grant on the elderly pension sassa holder ? This month the government sent her R100 and you also took it WHY? WHY ARE YOU TAKING ADVANTAGE OF HER ?

I called you and an Agent called Tebogo (a lady) said she will escalate it as we are still waiting and I would like you to reverse back the money and not deduct again.

I am going to post this on social media as you are taking advantage of my grandmother , I won't rest until this is sorted. My aunt also was busy with this case chatting with you on WhatsApp but still you are deducting . I want to know why Affinity is taking advantage of old people

Regards Zizo