Complaint

I joined affinity when I bought a vehicle in 2017 February i was paying R1107 which includes curtosy car on it. My plan was comprehensive on Dec the 25th i had an accident I called affinity insurance no one picked up the phone i had to call private towing company because they couldn't pick up call and the vehicle was blocking the road and it was raining hard ...on 27 Dec i called them a lady by the name of Thabile registered my claim and I told her where the vehicle was she seemed not to have a problem with that she asked me to send documents(accident report,sketch plan,copy of drivers licence and 24 hour statement) via email address @ ********** of which i did...on the 28th i had to call to ask if they had received the documents...thabile respond and said they have received them...on the 29th i called them as i had no curtosy car only to find out they were closed to open up on the 2018-01-02 I called them again on the 02 they told me they are waiting for an assessor to cut the story short after 10 days a vehicle was in a towing company they called to told me that I must sent the vehicle to alda panel beaters I asked for an address they said towing company should knw it all to find out towing they don't know about it I Google i didn't find alda panel beaters I asked them atleast they must pay for storage at a towing company they refused they said they don't work with that towing company but remember on the day of the accident I called affinity insurance no one picked up the phone i let them know that i had to call private towing company because they couldn't pick up call they seemed to be fine with that all in all I would like to thank affinity insurance for ******* and ***** i pray that God may bless them!