Cold and bad service ever

<p>Affinity insurance doesn’t employ people who knows basic insurance principle.</p> <p>My vehicle is dual insured, I’ve been paying both Affinity and Budget insurance for the same vehicle.</p> <p>Budget has processed the 50% dual insurance refund and Affinity is busy ignoring my emails.</p> <p>Can someone at a high level call me to resolve this matter urgently as I will be taking this matter to the ombudsman</p> <p> </p>