claim approval

my first official claim with an insurance i have paid over a year has been so horrible,i had a smash and grab incident with my car a week ago and immediately logged a claim…the service i have gotten after waiting for an approval.no one gives clear answers about my claims ,i have been calling non stop with my money but to no help..mind you this is an insurance i pay R1400each month but its the worst , i would not recommend it to my worst enemy.now i'm getting cold with a broken window, imagine i have to travel to work