Bad Treatment

Yesterday I spoke to a consultant regarding my policy and they confirmed that my policy is Active and need pay 2 months outstanding payments and on that conversation I was never told that my policy has lapsed. I did pay and have submitted my proof. Now that I have to claim I'm told that my policy has lapsed. These is very stressful for my family as now we are unable to bury my uncle, my policy is the only source of benefit. I've been loyal to you for 3 years and never expected the kind of treatment I'm receiving in these sad moment. It would be very fair for you can give me money to bury my uncle in the dignity he deserves.