Bad Servicing

tOn the 24/12/14 I was involved in a car accident, I was insured and still insured with Affinity insurance policy no: AFF 261767 I then called them for towing services and they send them. On Monday 28/12/2014 when I called the offices I got a response that they are still on holiday to come back on the 5th Jan 2015. I called them everyday and on the 15th Jan 2015 I ask for their manager because everyday they were telling me they are still assessing the car then I asked where is my car to go and see why is the assessment taking so long, they had no answer to say where was my car. I then went to SMD myself and they said there has never been anybody from the Insurance to assess the car. On friday 16/01/2015 I then wrote to you Hellopeter on monday 19/01/2015 I finally got a courtesy car after I have submitted my complain to you and have spoken to their Managing Director Mr George Myburgh. My car now is with the Bredren Auto Body. I've been doing follow ups about the progress, on Monday 09/03/2015 I went to the panelbeaters to see how far are they with the repairs and they said they are still waiting for the parts from Hyundai overseas and when they receive them they