Bad Service from Affinity Insurance

5months to repair my car. November 2017 I took my car In after I was hit by another vehicle. I had a courtesy car for a month and the insurance said they couldn’t extend it even though they delayed the claim process for over 4 months. So I had to make a plan and hire a car for myself for 4months. I used up all my savings and now my car is fixed but I must pay an excess of R12 000. I called the insurance to find out if they could compensate us by paying for our excess since we exhausted a lot of funds because of their delay and they just pushed the blame on to the panelbeaters. I can’t even starts to explain how much we spent on airtime; data. Affinity would never give us any update all along we had to call them and send emails all we were told for months is that we’ll get back to you.