Bad service from Affinity Health/Insurance

COMPANY Affinity Health / Insurance ****med me. They took money from my account without my consent. First consultant I spoke to when I called to query this matter dropped my call and cancelled my account without without my consent. Second consultant was at least helpful, showed empathy and Immediately transferred me to a Supervisor who is cold as a robot , no human element whatsoever. Firstly , I don't want the service , have not used it yet so quick to take R800 from my account and tell me about a waiting period that also doesn't make sense . Can someone help with refunding my money. I am currently not well cannot even use the services .