Bad service from affinity

I never had such a bad service <br> I called the service provider to put in a claim from 8:30am in the morning I have been told the consultant is busy on the others line <br> I have called 5 times to be told the same thing - wait for their call they will call you <br> I called and asked for the manager Debbie and was told by the supervisor nelly that she's not on her desk <br> I have been stuck with a car since the previous night and all I need is good service