BAD SERVICE

I was involved in an accident on the 09th of October and my car was written of by the insurer. Claim was then made and process started. I was told that they have appointed an LA to investigate and it takes10days for the LA to investigate and conclude. The service I'm getting from my insurance is bad and poor. I have to be the one following up on the matter the matter is now on its 7th week and still no outcome. When following up I am told that the matter is sitting with management to make a final decision. I have been with this insurance for 2yrs and 5months and have never made a claim before this is the first time and their services is bad and they have no since of urgency.

I'm so frustrated and this is emotionally draining and is causing me financial constrains as I am still paying for the car that is written off and have to pay extra now for me to go to work by transport. I paid my premiums with no fail and now when the real time has arrived and when I really need financial support there is a significant delay of 7 weeks into my claim. I'm left with no option but to involve my lawyers now.