Bad Service

<p>I have a claim which has been frustrating from the start. I claimed for an accident a month ago and after a week I took the car for an assessment which a week later after I had to ask the clims handler what's happening with my claim then I was told via email that the assessor's report came back & the car was declared a write-off. To my surprise a week later they told me "no your car is repairable" it's not a write-off anymore, actually they came back with a silly excuse of saying it was a typing error for them to say it was a write-off in the first place. As a now concerned client I asked them to send me the initial report which made them to write-off my car & they refused telling me that I am not allowed to get the report as it belongs to them alone. I then asked them that I can do my own assessment since I am not allowed access to theirs of which I did. I went to 2 reputable panel beaters & it came back toa result they are saying that it was a mistake which is a write-off. I sent them both quotes which clearly shows that even though the car is repairable it is still a write-off because it's going to cost over a certain percent which warranties a write-off. I have tried to reason with them to make sure we can resolve the matter amicably but the people at Affinity are extremely *********** to an extent that if I don't do a follow up they don't even bother to keep me posted. Everything with them it's a hustle. This is just one of many blunders they have wronged me to mention the least. This insurance doesn't put the best interest of the client at heart first but will do everyting they can to save themselves some money at the client's expense. I am disgusted & extremely furios with them. </p>