Bad Claims Service

I have never received such bad claims service in the years I had insurance. People who deal with claims are not clued up with the policy wording and are always passing the buck. It took them more than a month to settle my claim after fighting with their claims administrators and how should my claim be settled.

Firstly I had to follow up on progress about my claim and was told that it falls within the excess whereas I have excess waiver. The consultant I spoke to told me the file is closed and after a big fight it was referred to another company (Ability) because it falls outside their mandate and was told by Ability that I was going to be paid cash and repair my vehicle on my own. After a protracted battle and threats that they will be reported to the Ombudsman was repairs to my vehicle . I am not sure how many people have been treated this way by this company.