Affinity is not reliable nor trustworthy!

My children's father wanted to take them onto his medical aid, but the company that he works for, did not approve. In the meanwhile he had me cancel them on my policy with Affinity. When it became clear that they will not move to his medical aid, I had them reactivated on my policy. Unfortunately the debit order for end Jan 2019 was already in progress, so I had to pay my children's part of the premium separately, which I did immediately.

Ever since, they have been sending me messages that I owe them money. When I speak to a consultant (which I did on numerous occasions), the consultant confirms the payment was received, but not yet linked to my profile. About 2 weeks ago I again spoke to a consultant at Affinity, whom confirmed the issue has been sorted. This morning I got notice from my bank with regards to the debit order struck on my account for R 1,018-00 more than Affinity was supposed to debit. They seem to be very ***********, they lie to their customers and now they also steel from their customers.

Affinity is not reliable nor trustworthy.