AFFINITY INSURANCE (UNDERWRITING MANAGERS)

My name is Monti Machethe, Policy No: AFFB473227, Cellphone number ***. I have been with Affinity Insurance (UNDERWRITING MANAGERS) Since 2015 till to date, I have never skipped a single payment with them, they can also check my profile with them, it is so exceptional, I don't remember getting a call from them reminding me about the payment that is due.

Now it happened that I got involved in an accident, all things changed, my excess changed from R6000 to R9000...I fought and fought with them but what can i do I eventually signed papers for the repairs to be carried on my vehicle.

Another problem was born, rented vehicle - I fought to get a rented vehicle, which I pay for on monthly basis... Brandon, senior consultant eventually advised me that if they give me a courtesy vehicle now, without my papers for repairs been authorized nor signed off ...they are not going to be able to assist with the extension of rented vehicle, if the panel beater delays with the repairs, I felt defeated and I waited in suffering using public transport while paying for a courtesy vehicle, I even experienced migraine due to this insurance, having sleepless night thinking about their treatment while I am so loyal to them and respecting their business, I thought they were a family but was all a lie, after sometimes empire fleet company that handles rented cars, calls me to assist with rented vehicle and still I had to fight with them again, every new stage has a fight, they told me that I need to wait hence they don't have cars in place and I was like what the....now I had to beg for the services I am paying for, say look Guys where I am staying i struggle with public transport and I am writing exams please and please assist me....the lady told me that she will check with other avis' if they have cars, eventually I received a call to go and collect the car on my own, was not delivered to me...I had to request uber, use my own money while paying for the services....

The car was rented for 16 days while my car is in repairs, the stress level lowered and I was told that the panel beater will update me time and time but never happened, everytime I had to call and find out about the status quo on repairs, sometimes I will get hold of them, sometimes I will fail due to telephone not been answered.

Now 16 days period is so close, on Saturday, dated 11 June 2022, I even got a reminder from avis to return their vehicle my car is still under repairs....I call the insurance again say, my car is still under repairs, May you please extend the period of courtesy vehicle as per our discussion since my car is still under repairs and a new story was born that I cannot be assisted with any extension of courtesy vehicle, it should come from my own pocket , I was like ,that not how you told me Brandon, remember what you told me ,that all my documents need to be approved and signed off to get a courtesy vehicle and if I am to be assisted prior everything been signed off, you can't assist with any extension, he said thats not how we work, i was like you even advised me, he said I don't remember telling you all this, I nearly collapsed and become teary sametime and i was like is this what I am paying for Lord.

What I will like to be assisted with from Affinity is to fix my excess to R6000 and also to be assisted with an extension of a courtesy vehicle as advised.....If there are delays and any issues from panel beater, they dont have to include me, cause I am not keen in repairs industries, I stick to what is represented to make, which is you car will be fixed in 7 - 14 working days , I cannot make assumptions

Hear me out and assist me accordingly.....

Poor poor poor poor poor poor service I ever came across with, such a ****, I feel like I am ****med all those years been good for nothing....

I am now in tears 😢 cause I have all my heart to Affinity and I took them as a family, only realize that, they don't care about me and my wellbeing, after all I am a human being, is not all about money sometimes, have a passion to assist and lobe to see clients smiling, so we can refer colleagues and friends to you...be generous and fix everything I just Affinity