affinity insurance ****m..!!!!!

i have a car insurance with affinity underwriting management,the worst insurance ever.i had an accident on the 9th of december and after a week i was told my car had been written off,which was a car that was fixable.and i was told my insurance had no courtesy car of which no one ever memtioned to me or gave me the option to choose.that insurance goes around exploiting women and they rob you of your money for lack of service until today im still waiting for a claim approval its the 30dec still no car,i had the worst december holidays.never ever go for affinity