Affinity funeral is a ****

I joined affinity in January 2020,i have never missed a payment since then, in the beginning of January 2021 my father was admitted to hospital and that is when i decided to check whether my is still up to date, i had an exchange of emails and phone calls and i was told different stories by different call agents, i then suspected this **** and on the 22nd of January 2021 i decided to dispute my December premium hoping to get their attention, after trying hard to locate their offices in welkom i managed to find where their offices are on the 23rd of January, i was assisted by a lady who was very helpful and that convinced me that they might be legit, on the 26th i then decided to pay my December and January premiums using EFT as they never debited my account on the 25th like they normally do, on the 27th my father passed away and they are refusing to pay, claiming that my policy is suspended as i reversed the premium, how on earth does a policy be suspended in a period of just 4 days?