Affinity funeral a disgrace

Im soo dissapointed in Affinity fune ral who doesnt care about people who lost their loved ones i sent all the documents wednesday the 6th jan 2022 they complained about miner things like a place signed at that was not stated i went up aand down to rectify and resend the adpappers on monday the 10th up to now i have not recieve the money and the ignore me on whatsapp