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NM
Ntokozo M

1 reviews | Active since Sept 2025

05 Feb 2026, 11:51

You can die waiting for Affinity consultant to contact you.

I sent WhatsApp to be contacted and the consultant called Naledi contacted me back on WhatsApp, I told her my condition, she said she was going to send me a prescription for medication. I waited 09:43 until 11:45, as I write this, I am still waiting. I have been trying to contact Affinity, someone answered and told he will log a ticket and a nurse will contact me. I am still in pain, waiting for a nurse to contact me. Mind you, this is not the first time, I guess this is how Affinity work.

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Replies (3)
Affinity Health
Affinity Health's reply05 Feb 2026, 12:08
Official
Good day Ntokozo,

Thank you for bringing this matter to our attention. We are truly sorry to hear about the distress and frustration you have experienced, especially given that you are unwell and in need of urgent medical care. 

Kindly note that your request has been escalated for urgent assistance.

Kind Regards,
Affinity Health Management Team
NM
Ntokozo M's update05 Feb 2026, 12:53
Reviewer Update
Okay, I am still waiting... Now it's 12:52.
Affinity Health
Affinity Health's reply09 Feb 2026, 09:11
Official
Good day Ntokozo,

We would like to confirm that your request was escalated to the relevant department for urgent attention. We can further confirm that you were contacted and assisted accordingly.

Please accept our sincere apologies for the delay. Affinity Health is currently reviewing and enhancing its processes to improve turnaround times and ensure more efficient service delivery.

Kind regards,
Affinity Health Management Team