BB
Bongani B
1 reviews | Active since Oct 2025
23 Oct 2025, 11:28
You are quick to res...
You are quick to respond and GP services are good but specialists services are not good at all, not as advertised
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Affinity Health's replyOfficial
23 Oct 2025, 11:36Dear Bongani,
Thank you for your 4-star rating and for taking the time to share your feedback. We're pleased to hear that you find our GP services quick and that you are generally satisfied with the initial response time.
We apologize that the specialist services weren't satisfactory. It's important to note that these specialists are separate entities and are entirely responsible for their own service delivery. We act to cover the costs for the specialist you elect to visit within the plan option.
Should you require any further clarity, please feel free to reach out to us.
Best regards,
Affinity Health Management Team
Should you require any further clarity, please feel free to reach out to us.
Best regards,
Affinity Health Management Team
Affinity Health's reply23 Oct 2025, 11:36
Official
Dear Bongani,
Thank you for your 4-star rating and for taking the time to share your feedback. We're pleased to hear that you find our GP services quick and that you are generally satisfied with the initial response time.
We apologize that the specialist services weren't satisfactory. It's important to note that these specialists are separate entities and are entirely responsible for their own service delivery. We act to cover the costs for the specialist you elect to visit within the plan option.
Should you require any further clarity, please feel free to reach out to us.
Best regards,
Affinity Health Management Team
Should you require any further clarity, please feel free to reach out to us.
Best regards,
Affinity Health Management Team