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Fiona B
1 reviews | Active since Aug 2017
06 Oct 2021, 15:56
You are just a number.
Worst service I have ever received from a medical aid. Person on the whatsapp. Line is busy with more than one person very I personal.Definately not who they say they are. I would hate to call them in an emergency esp if they are giggling people and not being focused at the job on hand. Going to cancel and rather go with a company who had my personal interest in mind and is prepared to work one on one bases
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Replies (2)
Affinity Health's replyOfficial
06 Oct 2021, 16:34Good day Fiona,
Thank you for voicing your concerns. Its important for us to hear our member's genuine feelings about our service as it gives us an opportunity to learn from our mistakes and better improve our service.
Please note that your query is being investigated and a Complaints officer will be in contact with you to further assist.
We can assure you that this is not the level of service we are known. We sincerely apologize for the poor service you received.
Kind Regards
Thank you for voicing your concerns. Its important for us to hear our member's genuine feelings about our service as it gives us an opportunity to learn from our mistakes and better improve our service.
Please note that your query is being investigated and a Complaints officer will be in contact with you to further assist.
We can assure you that this is not the level of service we are known. We sincerely apologize for the poor service you received.
Kind Regards
Affinity Health Management Team
Affinity Health's reply06 Oct 2021, 16:34
Official
Good day Fiona,
Thank you for voicing your concerns. Its important for us to hear our member's genuine feelings about our service as it gives us an opportunity to learn from our mistakes and better improve our service.
Please note that your query is being investigated and a Complaints officer will be in contact with you to further assist.
We can assure you that this is not the level of service we are known. We sincerely apologize for the poor service you received.
Kind Regards
Thank you for voicing your concerns. Its important for us to hear our member's genuine feelings about our service as it gives us an opportunity to learn from our mistakes and better improve our service.
Please note that your query is being investigated and a Complaints officer will be in contact with you to further assist.
We can assure you that this is not the level of service we are known. We sincerely apologize for the poor service you received.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
08 Oct 2021, 12:23 Good day Fiona,
We can confirm that a Complaints Officer was in contact with you. Please note that we take your concerns very seriously and we thank you for providing us with the opportunity to speak to you.
Our WhatsApp Agents assist more than one member at a time, on days where there is an influx of messages the responses can be delayed. Customer Service is one of our Core Values and therefore we have implemented various platforms to assist members who require clarity regarding their benefits.
We really appreciate your business and value you as our member. We hope that you will not hesitate to contact us again should you have any further queries we will gladly assist you.
Kind Regards
We can confirm that a Complaints Officer was in contact with you. Please note that we take your concerns very seriously and we thank you for providing us with the opportunity to speak to you.
Our WhatsApp Agents assist more than one member at a time, on days where there is an influx of messages the responses can be delayed. Customer Service is one of our Core Values and therefore we have implemented various platforms to assist members who require clarity regarding their benefits.
We really appreciate your business and value you as our member. We hope that you will not hesitate to contact us again should you have any further queries we will gladly assist you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply08 Oct 2021, 12:23
Official
Good day Fiona,
We can confirm that a Complaints Officer was in contact with you. Please note that we take your concerns very seriously and we thank you for providing us with the opportunity to speak to you.
Our WhatsApp Agents assist more than one member at a time, on days where there is an influx of messages the responses can be delayed. Customer Service is one of our Core Values and therefore we have implemented various platforms to assist members who require clarity regarding their benefits.
We really appreciate your business and value you as our member. We hope that you will not hesitate to contact us again should you have any further queries we will gladly assist you.
Kind Regards
We can confirm that a Complaints Officer was in contact with you. Please note that we take your concerns very seriously and we thank you for providing us with the opportunity to speak to you.
Our WhatsApp Agents assist more than one member at a time, on days where there is an influx of messages the responses can be delayed. Customer Service is one of our Core Values and therefore we have implemented various platforms to assist members who require clarity regarding their benefits.
We really appreciate your business and value you as our member. We hope that you will not hesitate to contact us again should you have any further queries we will gladly assist you.
Kind Regards
Affinity Health Management Team