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Nivashnee C

1 reviews | Active since Aug 2018

03 Aug 2018, 08:41

Wrong Information on the website

I used spec savers as per the website , I have a 3 month waiting period. I went to spec savers ad now Affinity refuses to pay.

I eventually got a hold of Ej Louw and he promised that he will make sure that affinity pays . Its three weeks later and still no payment to Spec savers. My son needs his Glasses, Everytime I call or email i rarely get a response, or i am told t have patience . Apparently the website is wrong and I was supposed to go do downloads before going to spec savers. ( How should i know this ) I used an optometrist that is on my network. The website states that states clearly that its a three months waiting period .

https://www.affinityhealth.co.za/day-to-day-cover/

I am struggling to get any assistance and every time Spec savers calls they tell them i have no benefits .

0
Replies (2)
Affinity Health
Affinity Health's reply03 Aug 2018, 08:55
Official

Good morning Nivsahnee

Thank you for bringing this matter to our attention.

Please expect contact from the Complaints department regarding your claim.

Kind regards

Affinity Health Management Team

Best regards,

NC
Nivashnee C's update05 Oct 2018, 12:56
Reviewer Update
Good Day Affinity Ej Louw promises that this would be paid up and still this is not done, He never reply to emails. See Below what was advised in August 2018 - 03/08/2018 Good day I trust you are well, Please note that I have been trying to contact you with regards to the above matter however to no avail. I hereby wish to advise you that the SpecSavers account has been requested directly from the provider which upon receipt, will be sent through for urgent processing and payment. I also hereby extend my most sincere apologies for the delay and inconvenience caused and would like to assure you that this will be settled as a matter of urgency. Kind regards, EJL