TR
Tshedza R
1 reviews | Active since Jan 2023
09 Apr 2025, 08:53
WORST WORST Company ever!!
Terrible service!!!!!!!!!!!!!!!!!!!!! I do not recommend. Definitely cancelling my membership. Their support is a bunch of stupid people. Let it be known that being in a health space means you are dealing with ill/sick people. I am currently unwell and seeing a doctor is a nightmare. Imagine alternating to cash while I am paying for a service. You are the worst in the business.
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
09 Apr 2025, 09:02Dear Tshedza,
Thank you for sharing your feedback with us. We are genuinely sorry to hear about the difficulties you have experienced, especially during what we understand to be a challenging time for you personally. Your concerns are important to us, and we want to assure you that they have been taken seriously.
Please be advised that your complaint will be escalated to our Complaints Department for further investigation. They will review the situation in detail and provide you with feedback once their investigation is concluded.
We appreciate your patience as we work to address the matter and ensure that we continue to provide the highest level of service to all our members.
Kind regards,
Affinity Health Medical Insurance.
Thank you for sharing your feedback with us. We are genuinely sorry to hear about the difficulties you have experienced, especially during what we understand to be a challenging time for you personally. Your concerns are important to us, and we want to assure you that they have been taken seriously.
Please be advised that your complaint will be escalated to our Complaints Department for further investigation. They will review the situation in detail and provide you with feedback once their investigation is concluded.
We appreciate your patience as we work to address the matter and ensure that we continue to provide the highest level of service to all our members.
Kind regards,
Affinity Health Medical Insurance.
Affinity Health's reply09 Apr 2025, 09:02
Official
Dear Tshedza,
Thank you for sharing your feedback with us. We are genuinely sorry to hear about the difficulties you have experienced, especially during what we understand to be a challenging time for you personally. Your concerns are important to us, and we want to assure you that they have been taken seriously.
Please be advised that your complaint will be escalated to our Complaints Department for further investigation. They will review the situation in detail and provide you with feedback once their investigation is concluded.
We appreciate your patience as we work to address the matter and ensure that we continue to provide the highest level of service to all our members.
Kind regards,
Affinity Health Medical Insurance.
Thank you for sharing your feedback with us. We are genuinely sorry to hear about the difficulties you have experienced, especially during what we understand to be a challenging time for you personally. Your concerns are important to us, and we want to assure you that they have been taken seriously.
Please be advised that your complaint will be escalated to our Complaints Department for further investigation. They will review the situation in detail and provide you with feedback once their investigation is concluded.
We appreciate your patience as we work to address the matter and ensure that we continue to provide the highest level of service to all our members.
Kind regards,
Affinity Health Medical Insurance.
Affinity Health's replyOfficial
14 Apr 2025, 08:43Good morning Tshedza,
We can confirm that a Complaints Officer was in contact with you to attempt to provide feedback in relation to the complaint lodged.
Should you at any point require feedback, clarity or further assistance, kindly reach out to Affinity Health directly and the relevant assistance will be provided.
Thanking you,
Afifnity Health Management Team.
We can confirm that a Complaints Officer was in contact with you to attempt to provide feedback in relation to the complaint lodged.
Should you at any point require feedback, clarity or further assistance, kindly reach out to Affinity Health directly and the relevant assistance will be provided.
Thanking you,
Afifnity Health Management Team.
Affinity Health's reply14 Apr 2025, 08:43
Official
Good morning Tshedza,
We can confirm that a Complaints Officer was in contact with you to attempt to provide feedback in relation to the complaint lodged.
Should you at any point require feedback, clarity or further assistance, kindly reach out to Affinity Health directly and the relevant assistance will be provided.
Thanking you,
Afifnity Health Management Team.
We can confirm that a Complaints Officer was in contact with you to attempt to provide feedback in relation to the complaint lodged.
Should you at any point require feedback, clarity or further assistance, kindly reach out to Affinity Health directly and the relevant assistance will be provided.
Thanking you,
Afifnity Health Management Team.