ES
Estine S
1 reviews | Active since Nov 2020
28 Feb 2023, 14:46
Worst service received from Affinity ever
I have been having trouble with Affinity this whole day. First i get sent the wrong person's script and then as I specifically requested that the script be sent directly to the pharmacy otherwise they wont assist. I have had no luck in getting them to send my script to the pharmacist i gave an email address for as well and I actually was confirmingvia whatsappthat my script was to the pharmacy....which was obviouslynot the case. I have call out all of my airtime to Affinity and the pharmacy to confirm if my scrip has been sent and or received. I have severe bronchitis with a rib fracture so I am really in need for my medication which i just cant seem to het a hold of. Very very bad service
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
28 Feb 2023, 15:09Good Day Estine,
We appreciate you taking the time to bring this to our attention.
Please note that an investigation will be conducted and a Complaints Officer will be in contact with you to further assist and provide feedback.
Warm regards,
Affinity Health Management Team.
We appreciate you taking the time to bring this to our attention.
Please note that an investigation will be conducted and a Complaints Officer will be in contact with you to further assist and provide feedback.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply28 Feb 2023, 15:09
Official
Good Day Estine,
We appreciate you taking the time to bring this to our attention.
Please note that an investigation will be conducted and a Complaints Officer will be in contact with you to further assist and provide feedback.
Warm regards,
Affinity Health Management Team.
We appreciate you taking the time to bring this to our attention.
Please note that an investigation will be conducted and a Complaints Officer will be in contact with you to further assist and provide feedback.
Warm regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
06 Mar 2023, 15:36Good Day Estine,
We can confirm that a Complaints Officer contacted you on the 28th of February 2023 and you were assisted with your script and medication.
We can furthermore confirm that the correct script was sent to you and confirmation was received by you on WhatsApp that you received the correct script.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer contacted you on the 28th of February 2023 and you were assisted with your script and medication.
We can furthermore confirm that the correct script was sent to you and confirmation was received by you on WhatsApp that you received the correct script.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply06 Mar 2023, 15:36
Official
Good Day Estine,
We can confirm that a Complaints Officer contacted you on the 28th of February 2023 and you were assisted with your script and medication.
We can furthermore confirm that the correct script was sent to you and confirmation was received by you on WhatsApp that you received the correct script.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer contacted you on the 28th of February 2023 and you were assisted with your script and medication.
We can furthermore confirm that the correct script was sent to you and confirmation was received by you on WhatsApp that you received the correct script.
Warm regards,
Affinity Health Management Team.