1 reviews | Active since Sept 2015
Worst service I have ever received from a company
I have a policy with Affinity Health, and i was diagnosed with cancer in July. I had to go for a operation witch i couldn't get authorization for. I had to pay the hospital R25 000 to be admitted. According to my policy i must get R9000/day for hospitalization. And according to my policy i must also get up to R200 000 according to the severity of my illness. I got Grade 3 breast cancer. This was a very emotional time for me and after numerous phone calls and treads they just don't come back to me. They paid money into my account but with no remittance and it just doesn't add up. I am sick and tired of fighting, i started chemo on the 17th and i feel ****** with these people. I pay my policy every month, the least they can do in this difficult time is to phone back. no one up to today has contacted me trying to find out what the situation was. I am so disgusted in the service of this company. If i was their mother and a single lady diagnosed with cancer, would they be happy with this service???
Firstly, we are sorry to hear of your diagnosis. We make every effort to maintain good communication with all our members and find it disturbing to read that you are still waiting for us to make contact with you. We can assure you that all claims are processed in accordance with the laws that govern our insurance industry. Likewise, benefits are processed in keeping with our policy documentation and according to the Health Insurance legislation. We will most definitely look into your matter to ascertain what problems may have occurred and how these can be rectified. We have forwarded your details to our Escalations Manager who will personally call you shortly to ensure that we resolve this matter. Regards, Affinity Health Management Team.
Firstly, we are sorry to hear of your diagnosis. We make every effort to maintain good communication with all our members and find it disturbing to read that you are still waiting for us to make contact with you. We can assure you that all claims are processed in accordance with the laws that govern our insurance industry. Likewise, benefits are processed in keeping with our policy documentation and according to the Health Insurance legislation. We will most definitely look into your matter to ascertain what problems may have occurred and how these can be rectified. We have forwarded your details to our Escalations Manager who will personally call you shortly to ensure that we resolve this matter. Regards, Affinity Health Management Team.