1 reviews | Active since Mar 2017
WORST SERVICE EVER
<p>We pay every month. Now that my husband needs a operation it has been declined. The say they dont cover day procedures, but he would have been overnight in the hospital. Then they said it looks like a pre consisting condition but they have no proof of that. The doctor and specialist we saw, did not mention anything about it being a pre consisting condition. I think they look for any reason to decline help. I also had to phone constantly for any feedback. I cancelled with immediate effect and will not be in a trap like this anymore</p>
Good day Charlotte,
Thank you for reporting your experience with us.
Please note that any procedure that does not require a full 24 hour stay in hospital is constituted as a Day Procedure and as per our policy wording day procedures are a permanent exclusion on the policy. According to our records the main member was furnished with a Decline Letter stipulating the exact reason for the hospital decline as well as the supporting clauses from the policy wording.
We trust that you will find the above in order.
Kind Regards,
The Affinity Health Management Team
Good day Charlotte,
Thank you for reporting your experience with us.
Please note that any procedure that does not require a full 24 hour stay in hospital is constituted as a Day Procedure and as per our policy wording day procedures are a permanent exclusion on the policy. According to our records the main member was furnished with a Decline Letter stipulating the exact reason for the hospital decline as well as the supporting clauses from the policy wording.
We trust that you will find the above in order.
Kind Regards,
The Affinity Health Management Team