Worst Service Ever
<p>After cancelling my policy on the 30th November and still confirming that my policy was in fact cancelled, i had a debit order go off my account on the 31st Decemeber! I have spoken to a few consultants and have still not received feedback regarding my refund. The only response I get from them is "Kindly be advised that as soon as I receive feedback I would provide it to you.". It has taken a week and still I have not heard a thing as to why they debited my account and when this money will be refunded. As far as I am concerned, this is theft. The consultants are incompetant as I had 2 dealing with the cancellation and it still could not be done properly. I do not recommend this Medical Scheme to anyone.</p> <p> </p> <p>The reason for the cancellation was that after paying them for 2 years and hardly using any benefits, besides seeing the doctor when my kids were sick, they will not cover for my son's tonsils to be removed. He has been battling with Tonsillitis and they will not cover this simple procedure. </p>
Good morning Cindy
Thank you for sharing your concerns with us.
We humbly apologize for the inconvenience created and the level of customer service you have received regarding your refund.
Kindly note that as a Health insurance, we have stated benefits and procedures under our plans which is detailed in our policy documents and sent out to our members and made accessible through various channels.
We indeed value and acknowledge you as a loyal and long standing member and hence we had agreed to cover under our Daily Illness benefit as Day procedures are not covered.
Please note that this matter has however been referred to a Complaints officer who will be in contact with you shortly to assist further.
Kind regards,
Affinity Health Management Team.
Good morning Cindy
Thank you for sharing your concerns with us.
We humbly apologize for the inconvenience created and the level of customer service you have received regarding your refund.
Kindly note that as a Health insurance, we have stated benefits and procedures under our plans which is detailed in our policy documents and sent out to our members and made accessible through various channels.
We indeed value and acknowledge you as a loyal and long standing member and hence we had agreed to cover under our Daily Illness benefit as Day procedures are not covered.
Please note that this matter has however been referred to a Complaints officer who will be in contact with you shortly to assist further.
Kind regards,
Affinity Health Management Team.
I have been waiting since Tuesday to get a response on my refund and have still had nothing! It surely cannot take a week to give someone feedback?
I have been waiting since Tuesday to get a response on my refund and have still had nothing! It surely cannot take a week to give someone feedback?
Good day Cindy
Thank you for taking the time to speak to our Complaints officer.
We would like to confirm that your complaint is currently being investigated and feedback will be provided to you as discussed.
Kind regards,
Affinity Health Management Team.
Good day Cindy
Thank you for taking the time to speak to our Complaints officer.
We would like to confirm that your complaint is currently being investigated and feedback will be provided to you as discussed.
Kind regards,
Affinity Health Management Team.