TK
Thato K
1 reviews | Active since Oct 2021
07 Oct 2021, 00:39
Worst service
Affinity health is the worst medical insurance ever, I sent a message requesting a telephonic consultation and they didn't get back to me in 3 days. The whatsapp pre authorization is a disaster, they don't respond to messages.
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
07 Oct 2021, 10:51Good day Thato,
Thank you for bringing your concerns to our attention. It is quite concerning that you only received assistance after 3 days. The please call me number has been put in place for our member's convenience and its disappointing to hear that you did not receive assistance within 10 to 15 minutes.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course.
Kind Regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention. It is quite concerning that you only received assistance after 3 days. The please call me number has been put in place for our member's convenience and its disappointing to hear that you did not receive assistance within 10 to 15 minutes.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply07 Oct 2021, 10:51
Official
Good day Thato,
Thank you for bringing your concerns to our attention. It is quite concerning that you only received assistance after 3 days. The please call me number has been put in place for our member's convenience and its disappointing to hear that you did not receive assistance within 10 to 15 minutes.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course.
Kind Regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention. It is quite concerning that you only received assistance after 3 days. The please call me number has been put in place for our member's convenience and its disappointing to hear that you did not receive assistance within 10 to 15 minutes.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
08 Oct 2021, 12:49 Good day Thato,
Thank you for taking the time to provide the Complaints Officer with more information regarding your complaint. We are constantly working to improve our service and your honest feedback helps us put systems in place to improve on past mistakes.
We are happy to hear that you have now been assisted with authorization to consult with a Network GP.
Engaging with our members is such an important part of our growing business and we look forward to assisting you again.
Kind RegardsAffinity Health Management Team
Thank you for taking the time to provide the Complaints Officer with more information regarding your complaint. We are constantly working to improve our service and your honest feedback helps us put systems in place to improve on past mistakes.
We are happy to hear that you have now been assisted with authorization to consult with a Network GP.
Engaging with our members is such an important part of our growing business and we look forward to assisting you again.
Kind RegardsAffinity Health Management Team
Affinity Health's reply08 Oct 2021, 12:49
Official
Good day Thato,
Thank you for taking the time to provide the Complaints Officer with more information regarding your complaint. We are constantly working to improve our service and your honest feedback helps us put systems in place to improve on past mistakes.
We are happy to hear that you have now been assisted with authorization to consult with a Network GP.
Engaging with our members is such an important part of our growing business and we look forward to assisting you again.
Kind RegardsAffinity Health Management Team
Thank you for taking the time to provide the Complaints Officer with more information regarding your complaint. We are constantly working to improve our service and your honest feedback helps us put systems in place to improve on past mistakes.
We are happy to hear that you have now been assisted with authorization to consult with a Network GP.
Engaging with our members is such an important part of our growing business and we look forward to assisting you again.
Kind RegardsAffinity Health Management Team