Worst service!

This evening.

I lost my cool with the authorisation department. A week ago, my baby went to emergency and was sick.

This evening I took my 4 year old in for a 40degree temperature. And you know what happened they told me my funds was depleted, do you know what the real problem was? They didn’t process the previous weeks claim.

So now it seems my funds are depleted. I lost my cool with the lady on the phone because it’s always one thing after the other.

First my maternity claim couldn’t go thru then my Covid payment after specifying the details they send to the wrong account. You guys are quick to deduct 3000 from me every month but can’t put a claim thru and my daughter suffered at the end of the day. Thank goodness I could pay Let’s see wen I claim if u you guys put it into the right account.

I really need better medical insurance. You guys mess us around.