Worst medical insurance Ever!!!

Again I must write how disappointed iam with Affinity. From day one I have been let down. Even though they made an effort to upgrade my scheme and I pay less,the service remains disappointing. I had to redo my chronic for their approval only half was approved. Even after been diagnosed with diabetes T2 for three years they tell me I don't meet their qieteria. I was declined a gastroscopy and colonoscopy as they say I have an existing problem even though this had nothing to do with my "existing" problem. I'm just curious as to how they make these decisions with ones life? Are you all medical doctors? So our experienced doctors are obviously not as qualified as all your staff who decline everything! I'll obviously have to land up in hospital as an emergency to get help,or maybe they will decline that too. Worst medical insurance ever! Can't wait to find something new. Don't waste your time with them ,paying little means little service.