NM
Neo M
1 reviews | Active since Mar 2020
06 Jan 2025, 18:03
worst medical insurance
worst medical insurance, they don’t pay for anything.. they don’t answer calls. today they send me a script that they didn't authorize after waiting the whole day for a nurse to call me.
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Affinity Health's replyOfficial
07 Jan 2025, 08:25Good day Neo,
Thank you for bringing your concerns to our attention.
We sincerely apologize for the delay in service that you experienced and can assure you that this is not the standard of service we are known for.
Thank you for bringing your concerns to our attention.
We sincerely apologize for the delay in service that you experienced and can assure you that this is not the standard of service we are known for.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Kind Regards,
Affinity Health Management Team
Affinity Health's reply07 Jan 2025, 08:25
Official
Good day Neo,
Thank you for bringing your concerns to our attention.
We sincerely apologize for the delay in service that you experienced and can assure you that this is not the standard of service we are known for.
Thank you for bringing your concerns to our attention.
We sincerely apologize for the delay in service that you experienced and can assure you that this is not the standard of service we are known for.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Kind Regards,
Affinity Health Management Team