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ntomby Z
1 reviews | Active since Aug 2021
25 Aug 2025, 09:12
Worst medical aid ever 😡
Worst medical aid 😡 how can a sick person wait for an authorisation number for the whole day And instead of giving an authorisation they give you a prescription to collect medication from the chemist. While they can't even feel what you are feeling they assume your sickness by asking stupid questions. AIDAH LUTENDA WORST AGENT ALSO
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
25 Aug 2025, 09:45Dear Ntomby,
Thank you for reaching out and sharing your concerns with us. We sincerely regret that you had this experience and understand how frustrating it must have been for you. Please be assured that we will investigate this matter further to ensure it is addressed appropriately.
Your feedback is important to us and will be taken into consideration as we review the situation.
Warm regards,
Affinity Health Management Team.
Thank you for reaching out and sharing your concerns with us. We sincerely regret that you had this experience and understand how frustrating it must have been for you. Please be assured that we will investigate this matter further to ensure it is addressed appropriately.
Your feedback is important to us and will be taken into consideration as we review the situation.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply25 Aug 2025, 09:45
Official
Dear Ntomby,
Thank you for reaching out and sharing your concerns with us. We sincerely regret that you had this experience and understand how frustrating it must have been for you. Please be assured that we will investigate this matter further to ensure it is addressed appropriately.
Your feedback is important to us and will be taken into consideration as we review the situation.
Warm regards,
Affinity Health Management Team.
Thank you for reaching out and sharing your concerns with us. We sincerely regret that you had this experience and understand how frustrating it must have been for you. Please be assured that we will investigate this matter further to ensure it is addressed appropriately.
Your feedback is important to us and will be taken into consideration as we review the situation.
Warm regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
02 Sept 2025, 16:28Dear Ntomby,
We can confirm that a Complaints Officer has been in contact with and has gone over the concerns raised in your review.
Should you require any further assistance, please do not hesitate to reach out.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with and has gone over the concerns raised in your review.
Should you require any further assistance, please do not hesitate to reach out.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply02 Sept 2025, 16:28
Official
Dear Ntomby,
We can confirm that a Complaints Officer has been in contact with and has gone over the concerns raised in your review.
Should you require any further assistance, please do not hesitate to reach out.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with and has gone over the concerns raised in your review.
Should you require any further assistance, please do not hesitate to reach out.
Kind regards,
Affinity Health Management Team.