OZ
Ornella Z
1 reviews | Active since Feb 2021
06 Feb 2021, 17:37
Worst Medical Aid EVER !
PATHETIC!!!! They want me to produce 12 months of doctors expenses- to prove I’ve never had kidney infection before (pre-existing condition) - while I’m at the hospital trying to have an emergency admission from the worst kidney infection you can imagine .
Helpful (0)
Replies (4)0
Replies (4)
Affinity Health's replyOfficial
06 Feb 2021, 18:06Good Day Ornella
Thank you for your raising your concerns with us. We will ensure that your concerns are escalated to the Complaints Department and a Complaints Officer will contact you to assist.
Kind Regards
Affinity Health Management Team
Thank you for your raising your concerns with us. We will ensure that your concerns are escalated to the Complaints Department and a Complaints Officer will contact you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply06 Feb 2021, 18:06
Official
Good Day Ornella
Thank you for your raising your concerns with us. We will ensure that your concerns are escalated to the Complaints Department and a Complaints Officer will contact you to assist.
Kind Regards
Affinity Health Management Team
Thank you for your raising your concerns with us. We will ensure that your concerns are escalated to the Complaints Department and a Complaints Officer will contact you to assist.
Kind Regards
Affinity Health Management Team
OZ
Ornella Z's updateReviewer Update
06 Feb 2021, 22:19Thanks for replying - I guess it will depend on if someone bothers to get hold of me . I can’t believe I couldn’t go to hospital for this incredible pain I’m in because you guys need me to gather 12 months evidence that I’ve never had kidney infection before ?
It’s in-humane?
It’s in-humane?
OZ
Ornella Z's update06 Feb 2021, 22:19
Reviewer Update
Thanks for replying - I guess it will depend on if someone bothers to get hold of me . I can’t believe I couldn’t go to hospital for this incredible pain I’m in because you guys need me to gather 12 months evidence that I’ve never had kidney infection before ?
It’s in-humane?
It’s in-humane?
Affinity Health's replyOfficial
07 Feb 2021, 10:35Good Day Ornella
Kindly note that your concerns will be investigated and a Complaint's Officer will be in touch to provide you with feedback.
Kind Regards
Affinity Health Management Team
Kindly note that your concerns will be investigated and a Complaint's Officer will be in touch to provide you with feedback.
Kind Regards
Affinity Health Management Team
Affinity Health's reply07 Feb 2021, 10:35
Official
Good Day Ornella
Kindly note that your concerns will be investigated and a Complaint's Officer will be in touch to provide you with feedback.
Kind Regards
Affinity Health Management Team
Kindly note that your concerns will be investigated and a Complaint's Officer will be in touch to provide you with feedback.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
08 Feb 2021, 08:15Good Day Ornella
We can confirm that a Complaints Officer has been in contact with you and will be assisting.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you and will be assisting.
Kind Regards
Affinity Health Management Team
Affinity Health's reply08 Feb 2021, 08:15
Official
Good Day Ornella
We can confirm that a Complaints Officer has been in contact with you and will be assisting.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you and will be assisting.
Kind Regards
Affinity Health Management Team