PN
Portia N
1 reviews | Active since Aug 2024
30 Aug 2024, 09:58
Worst healthcare insurance
I don’t even know where to start about affinity…..they have got poor services my advice would be don’t go with affinity health because you would be left with bills to pay ….i went to visit a Gp and they gave me the authorization number and the day after I got a call from the Gp saying the insurance rejected the claim because is a junior policy it is just a lot about affinity…
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Replies (4)0
Replies (4)
Affinity Health's replyOfficial
30 Aug 2024, 10:07Good day Portia,
We are sad to hear of the dissatisfaction you may have experienced. Please know that your complaint has been referred to the Complaints Department and will be actively investigated to ensure a swift resolution.
If you have any further questions or need immediate assistance, please feel free to reach out to us directly.
Kind Regards
Affinity Health Management Team
We are sad to hear of the dissatisfaction you may have experienced. Please know that your complaint has been referred to the Complaints Department and will be actively investigated to ensure a swift resolution.
If you have any further questions or need immediate assistance, please feel free to reach out to us directly.
Kind Regards
Affinity Health Management Team
Affinity Health's reply30 Aug 2024, 10:07
Official
Good day Portia,
We are sad to hear of the dissatisfaction you may have experienced. Please know that your complaint has been referred to the Complaints Department and will be actively investigated to ensure a swift resolution.
If you have any further questions or need immediate assistance, please feel free to reach out to us directly.
Kind Regards
Affinity Health Management Team
We are sad to hear of the dissatisfaction you may have experienced. Please know that your complaint has been referred to the Complaints Department and will be actively investigated to ensure a swift resolution.
If you have any further questions or need immediate assistance, please feel free to reach out to us directly.
Kind Regards
Affinity Health Management Team
PN
Portia N's updateReviewer Update
30 Aug 2024, 10:12Why was given an authorization number if you not gonna allow the Gp to claim now I have to pay the bill
PN
Portia N's update30 Aug 2024, 10:12
Reviewer Update
Why was given an authorization number if you not gonna allow the Gp to claim now I have to pay the bill
Affinity Health's replyOfficial
30 Aug 2024, 10:26Good day Portia,
Please allow the Complaints Department sufficient time to thoroughly investigate your complaint so that we can provide you with the appropriate feedback. A Complaints Officer will reach out to you in due course.
Kind Regards
Affinity Health Management Team
Please allow the Complaints Department sufficient time to thoroughly investigate your complaint so that we can provide you with the appropriate feedback. A Complaints Officer will reach out to you in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's reply30 Aug 2024, 10:26
Official
Good day Portia,
Please allow the Complaints Department sufficient time to thoroughly investigate your complaint so that we can provide you with the appropriate feedback. A Complaints Officer will reach out to you in due course.
Kind Regards
Affinity Health Management Team
Please allow the Complaints Department sufficient time to thoroughly investigate your complaint so that we can provide you with the appropriate feedback. A Complaints Officer will reach out to you in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
06 Sept 2024, 13:40Good day Portia,
We can confirm that several attempts were made to get in touch with you, but to no avail.
We can confirm that several attempts were made to get in touch with you, but to no avail.
Kindly respond to the email sent by the Complaints Department, at your earliest convenience.
Warm Regards,
Affinity Health Management Team.
Affinity Health Management Team.
Affinity Health's reply06 Sept 2024, 13:40
Official
Good day Portia,
We can confirm that several attempts were made to get in touch with you, but to no avail.
We can confirm that several attempts were made to get in touch with you, but to no avail.
Kindly respond to the email sent by the Complaints Department, at your earliest convenience.
Warm Regards,
Affinity Health Management Team.
Affinity Health Management Team.