Hellopeter
Share Your Experience
kS
kim S

1 reviews | Active since Sept 2019

23 Jul 2024, 09:33

Worst healthcare insurance!

1. I would NEVER recommend Affinity Health insurance to anyone. 2. A Dr who was listed by them that I went to after getting pre-authorisation in MARCH has still not been paid to date.

0
Replies (4)
Affinity Health
Affinity Health's reply23 Jul 2024, 09:54
Official
Good day Kim,

Thank you for reaching out and expressing your concerns. We deeply regret to hear about your negative experience.

We are actively investigating the matter to ensure a swift resolution. A Complaints Officer will be in touch to provide the relevant feedback.

Kind Regards 
Affinity Health Management Team 

Affinity Health
Affinity Health's reply23 Jul 2024, 12:26
Official
Good day Kim,
 
We thank you for affording us the opportunity to provide you with clarity and we trust that our feedback has alleviated any concerns you may have had. 

Should you require any further assistance please do not hesitate to contact us. 
  
Best regards,
Affinity Health Management Team. 

kS
kim S's update23 Jul 2024, 12:27
Reviewer Update
I had the pleasure of being contacted by Siphokazi Mhlongo from the Complaints Department regarding the completion of a payment. I would like to express my appreciation for her professionalism and politeness throughout our interaction.
Thank you for your attention to this matter.
Affinity Health
Affinity Health's reply23 Jul 2024, 12:36
Official
Good day Kim,

We are thrilled to hear that you had a great experience with Siphokazi.

May we please request that you post a separate complimentary review so she can get recognized for her amazing efforts.

Kind Regards,
Affinity Health Management Team