JD
Jani D
1 reviews | Active since Jun 2022
01 Jun 2022, 07:30
Worst Experience with a Medical Aid
I cancelled this medical aid on 4 April 2022. I was informed to provide a 30 days notice - that is understandable. Today, 1 June 2022, Affinity debited my account with premium.
They have absolute no customer service and when you do request authorisation to go to a GP, the consultant tries recommend medication for at-home treatment. The consultant is not a medical professional. They are ridiculously priced considering the member has to make co-payments on everything even on a comprehensive plan.
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
01 Jun 2022, 07:41Good Morning Jani,
We appreciate you taking the time to raise your concerns with us and bring the above matter to our attention.
A Complaints Officer will investigate your complaint and provide you with feedback in due course.
Sincere apologies for the inconvenience caused.
Warm Regards,
Affinity Health Management Team.
We appreciate you taking the time to raise your concerns with us and bring the above matter to our attention.
A Complaints Officer will investigate your complaint and provide you with feedback in due course.
Sincere apologies for the inconvenience caused.
Warm Regards,
Affinity Health Management Team.
Affinity Health's reply01 Jun 2022, 07:41
Official
Good Morning Jani,
We appreciate you taking the time to raise your concerns with us and bring the above matter to our attention.
A Complaints Officer will investigate your complaint and provide you with feedback in due course.
Sincere apologies for the inconvenience caused.
Warm Regards,
Affinity Health Management Team.
We appreciate you taking the time to raise your concerns with us and bring the above matter to our attention.
A Complaints Officer will investigate your complaint and provide you with feedback in due course.
Sincere apologies for the inconvenience caused.
Warm Regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
01 Jun 2022, 16:25Good Afternoon Jani,
We can confirm that a Complaints Officer has made contact with you and has assisted you with regards to your complaint.
We look forward to servicing you in the future.
Best Regards,
Romaana.
We can confirm that a Complaints Officer has made contact with you and has assisted you with regards to your complaint.
We look forward to servicing you in the future.
Best Regards,
Romaana.
Affinity Health's reply01 Jun 2022, 16:25
Official
Good Afternoon Jani,
We can confirm that a Complaints Officer has made contact with you and has assisted you with regards to your complaint.
We look forward to servicing you in the future.
Best Regards,
Romaana.
We can confirm that a Complaints Officer has made contact with you and has assisted you with regards to your complaint.
We look forward to servicing you in the future.
Best Regards,
Romaana.