LP
Lee-Ann Pearson
1 reviews | Active since Nov 2021
24 Nov 2021, 15:03
WORST COMPANY TO EVER EXIST.
WORST BUSINESS TO EVER EXIST!!! Made payments for my blood tests to Pathcare in 2019 and then all of a sudden 2 YEARS LATER when they decide to do their books, reverse the payment and expect me to pay.
Helpful (0)
Replies (4)0
Replies (4)
Affinity Health's replyOfficial
24 Nov 2021, 15:12Good Day Lee-ann,
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Kind Regards,
Affinity Health Management Team
Affinity Health's reply24 Nov 2021, 15:12
Official
Good Day Lee-ann,
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
25 Nov 2021, 14:48Hi Lee-ann, we can confirm that an agent has been in contact with you and assisted you regarding your claim query.
We continuously strive for service excellence and we are pleased that we could have resolved this matter for you.
We continuously strive for service excellence and we are pleased that we could have resolved this matter for you.
Kindest regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply25 Nov 2021, 14:48
Official
Hi Lee-ann, we can confirm that an agent has been in contact with you and assisted you regarding your claim query.
We continuously strive for service excellence and we are pleased that we could have resolved this matter for you.
We continuously strive for service excellence and we are pleased that we could have resolved this matter for you.
Kindest regards,
Affinity Health Management Team
Affinity Health Management Team
LP
Lee-Ann Pearson's updateReviewer Update
25 Nov 2021, 14:51Hi, yes thank you so much for you speedy response and assistance.
I am very happy with the outcome.
Once again thank you very much.
Cameron Ackeer, thank you for your professionalism in explaining and resolving the issue, itbis highly appreciated.
I am very happy with the outcome.
Once again thank you very much.
Cameron Ackeer, thank you for your professionalism in explaining and resolving the issue, itbis highly appreciated.
LP
Lee-Ann Pearson's update25 Nov 2021, 14:51
Reviewer Update
Hi, yes thank you so much for you speedy response and assistance.
I am very happy with the outcome.
Once again thank you very much.
Cameron Ackeer, thank you for your professionalism in explaining and resolving the issue, itbis highly appreciated.
I am very happy with the outcome.
Once again thank you very much.
Cameron Ackeer, thank you for your professionalism in explaining and resolving the issue, itbis highly appreciated.
Affinity Health's replyOfficial
25 Nov 2021, 15:26Good day Lee-Ann,
Thank you for your positive feedback on your experience with our Complaints Department.
May we please request that you send out a separate 5-star compliment for the Complaints Officer that assisted you or you can change the rating of the current review to 5-star so he can get recognized for his friendly service.
Thank you for your positive feedback on your experience with our Complaints Department.
May we please request that you send out a separate 5-star compliment for the Complaints Officer that assisted you or you can change the rating of the current review to 5-star so he can get recognized for his friendly service.
Kind Regards
Affinity Health Management Team
Affinity Health's reply25 Nov 2021, 15:26
Official
Good day Lee-Ann,
Thank you for your positive feedback on your experience with our Complaints Department.
May we please request that you send out a separate 5-star compliment for the Complaints Officer that assisted you or you can change the rating of the current review to 5-star so he can get recognized for his friendly service.
Thank you for your positive feedback on your experience with our Complaints Department.
May we please request that you send out a separate 5-star compliment for the Complaints Officer that assisted you or you can change the rating of the current review to 5-star so he can get recognized for his friendly service.
Kind Regards
Affinity Health Management Team